Corona Virus: Advice For New & Existing Voucher Holders
The words 'Corona' and 'Virus' seem to be on everyone's lips. We're all quite rightly worried.
At Great Driving Days we recognise this might make you reluctant to get out and about. Including to enjoy drives in our fleet of cars. So we're taking steps to help anyone who already has a voucher for our driving experiences. As well as those who want to buy one.
This page is constantly updated with the latest information on our driving experiences and our advice for customers. Latest update: 30th March 2020
In line with Government advice, we have closed our offices for three weeks. Our staff are working remotely so our phone line - 01527 893733 - is still manned as well as our emails. You can reach us using email@example.com. However, we are dealing with a lot of calls and emails so please bear in mind that it may take us a little longer to respond to you.
New & Existing Vouchers Automatically Extended For Three Months
We will automatically extend any voucher bought directly from us between now and the end of June 2020 by 6 months. So you can enjoy your experience any time from the day you buy it for the next 18 months.
It's just a small way in which we hope to make life a little easier.
The 6 months extension applies to all vouchers including 60 minute experiences, road trips and daily hire. It is part of our wider response to the Corona Virus, which includes the option to cancel and rebook dates without penalty. You can read about that here.
If you already have a voucher bought directly from us we will automatically extend it by 3 months. You don't need to contact us to confirm that but if you do have any questions then please email us on firstname.lastname@example.org or call 01527 893733.
We are reviewing our experience dates on a daily basis, always guided by safe practice and Government advice. Although we believe the risk to customers is very low, our priority at all times is the safety and health of our customers and staff.
If you have already booked an experience with us, please check the current status below. If you have opted into our marketing emails we will also keep you updated that way too. If you are unsure of the status or have not heard from us, please email email@example.com or call 01527 893733.
If you have a voucher for one of our experiences and have not yet booked it, please email us on firstname.lastname@example.org or call 01527 893733.
We will be adding extra dates to our 2020 schedule and extending our season to accommodate all rescheduled experiences.
The current status of booked experiences is below. If you have a Virgin Experiences voucher please note that the company has cancelled all experiences booked until the end of June. If your voucher expires before the end of June please visit https://www.virginexperiencedays.co.uk/myvoucher to extend your voucher by 6 months free of charge.
E Type Tasters - cancelled to end of May
Weekend Taster Dates - cancelled to end of May
Week day Taster Dates - cancelled to end of May
Road Trips - cancelled to end of May
Self Drive Hires - cancelled to end of May
Where we have to cancel your date you will have the option to rebook at any time within the next 12 months.
If we have not already contacted you to cancel your experience and you are concerned about attending your experience and wish to cancel it, please contact us on email@example.com or call 01527 893733. You will be able to rebook for a later date at no cost or consequence. You can choose to do that now or once the crisis is over.
You can read our Terms & Conditions here
Third Party Vouchers: Use It, Don't Lose It
If you have a voucher for one of our experiences issued by a third party - such as Red Letter Days - and think it may expire before you can use it, please contact us too. We can ensure you get your experience rather than allowing it to expire unused.
You can buy vouchers online here or call 01527 893733.
Phone: 9-5 Monday to Friday: 01527 893733
Email: 9-5 Monday to Friday: firstname.lastname@example.org
Web Chat: 8-8 7 days a week: www.greatdrivingdays.co.uk