When it was launched in 1994 the supercharged Jaguar XJR was the fastest production car Jaguar had ever built. It was specifically designed to regain the Mk2's crown as a very quick and supremely capable executive express.
With 322 bhp from its supercharged 4 litre engine it certainly delivered. And unlike its competitors from BMW and Audi, it did so in a distinctly Jaguar style - with little fuss and with the driver and his passengers opulently cocooned in an interior that didn't spare any leather and wood in its creation.
Our car is one of the first XJR's built, a 1995 model with low mileage. It is finished in light metallic blue with a cream leather interior.
This car is available as part of our Daily Hire Fleet, giving you the chance to indulge in one car for 24 hrs or more. This experience gives you a day's hire, valid for 12 months. The experience can be taken on weekdays between March and October. Once you've bought just call us and choose your dates. Other packages of different lengths are available.
To book the car for specific dates, please use our website booking system.
Every weekend hire period includes insurance for 1 driver (subject to a £1000 excess*), 300 mile weekend limit and breakdown cover within a 50 mile radius of our base. Extra drivers can be added for £30 each.
Our normal hire times are 5pm to 5pm.
Jaguar XJR - 24 hr Midweek
- Hire of the car for 24 hrs
- Insurance for 1 driver (subject to a £1000 insurance excess*)
- 150 mile daily mileage limit
*We offer a waiver policy for £30 reducing the excess to zero
To help your hire run as smoothly as possible we put together a list of the most frequently asked questions that we get.
Where do I come to collect the car from?
We are based in an area of Redditch called Hunt End, we are fairly close to junctions 2 and 3 of the M42 Motorway and about 10 miles from junctions 4 and 5 on the M5 Motorway.
Is delivery included in the price?
Delivery is extra and is charged at £3 per mile over a round trip. We only offer this service within 40 miles of our base.
Can you recommend accommodation?
Our website does give some recommendations of places to stay in the area but you can ask our bookings team to give you some ideas as well.
Can I have the car just for a few hours?
We offer a Classic Taster experience giving you 45-60 minutes in each car. For more details click here.
What happens in the event of a breakdown?
All our cars are covered by a comprehensive breakdown policy but you may have to pay a £25 excess if you go outside our free recovery zone of 125 miles from our base.
Click here to read our Terms & Conditions. We offer a Breakdown Refund Option which can be purchased with your hire or experience.
Can I be picked up from airport or train?
We can arrange taxi transfers for you at your cost. Please call us on 01527 893733.
Do you provide a chauffeur service?
We don’t offer a chauffeur service.
Are you open weekends and bank holidays?
Our weekend hire periods run from Friday to Monday. We do not mann our site at the weekend but we do provide an emergency phone service for hirers.
Where can I leave my car?
We have two small car parks adjacent to our unit where our customers can park free of charge. We are unable to offer secure parking within our complex.
What if the weather is terrible, can I postpone my booking?
You may postpone your booking in adverse weather conditions by mutual agreement but you may find getting a suitable date in the future difficult for the more popular cars.
Can you advise on driving routes?
We can supply a number of driving routes in the area.
Is there a mileage allowance?
Our cars are limited to 150 miles per day. Additional mileage may incur a charge.
I don’t have a British drivers licence?
We accept many different licences, if you are unsure please call the bookings team.
What fuel do your cars use?
All of our cars have been converted to take unleaded fuel.
Can I drive to Europe or Ireland?
Some of our cars are unsuitable for long road trips but many of them are often taken abroad. You need to arrange your own European cover but that is our only stipulation.
Are the cars reliable?
Many of our cars did not have the same level of reliability as cars of today so the fact they are 40 or 50 years old only exacerbates the situation. We have a highly skilled team of mechanics working in a fully equipped workshop to maintain our fleet but remember, they are old cars.
Can the pick up and drop off times be varied?
We try to work to a 5pm pick up an drop off, if you want to discuss any times other than those you must speak to our bookings team.
What age do you have to be?
Our minimum age is 25 and our maximum age is 75 however, we do have exceptions to the rule but you need to call our bookings team.
What if I have points on my licence?
We accept a maximum a 6 points on your licence.
What documents will I need?
You will need to do a DVLA check, fill out our driver form and bring your licence with you when you hire the car. If you fail to bring your DVLA check and/or licence we are unable to let you take one of our cars.
How long is the voucher valid for?
A voucher is valid for 12 months. After this period you can purchase voucher extensions for £50 for six months.
Are there any restrictions I should know about?
Many of our cars are 50 years old with small engines and antiquated braking systems. In the interests of health and safety we restrict the top speed of some of these cars and limit the use of them.
Does the Collision Damage Waiver cover every eventuality?
No, it is there to protect you against claims in a road collision with another vehicle, if you drive the car in a wreckless manner, kerb a tyre, hit a stationary object (wall, parking bollard, armco barrier etc) the waiver will not come into play. This is no different that many standard insurance policies.
How does the Breakdown Refund Option work?
It provides a refund or alternative car in the event that your original car is not available for your hire dates or road trip due to a breakdown or accident. It must be purchased at the same time as your experience.
Hiring a classic car is a great experience, but it also carries some inherent risks. These are old cars and the risk of breakdown is higher than with modern cars. No matter how hard we work at Great Escape Cars to deliver 100% reliability, we can never entirely remove the risk.
Our unique Breakdown Refund Option covers you in the event of a breakdown or other non-availability of your car. We've created it to provide peace of mind if you have booked the car for a specific date, perhaps for a wedding or birthday.
Our cars cover around 1,000 miles a week during the season and our breakdown rates are around 1% of hires. In the event of a breakdown, under our Terms & Conditions we will offer you new dates for your experience or extend your voucher for 6 months, both at no charge. After the statutory 14 day cooling offer period we do not offer refunds in the event of breakdowns or accidents.
The Breakdown Refund Option costs £50 on top of your hire fee and provides:
Refund (less 10% administration fee) of your hire cost in the event that your car is not available for your chosen dates due to a breakdown or accident
A free of charge replacement car* for your original dates, with the chance to return and hire your original car within 12 months
This option is only available when you book the car. You can’t add it to your booking at a later date. You can add it to your basket if you are booking the car online or ask our Bookings Team if you prefer to make the booking by telephone.
We make every effort to provide the car you chose for the dates you chose. But sometimes time and parts supply prevent this happening. Even where you have bought this cover our goal is to provide the car you booked.
What is covered
- Breakdown or accident before your hire preventing the car being available for your hire - you will receive a refund (less 10%) or a replacement car
- Breakdown during hire - you will receive a refund of the uncompleted portion of hire or the car for your original full hire period at a later date
- Cancellation of your pre-booked road trip dates
- Non-availability of at least two pre-arranged cars on a road trip
What is not covered
- Breakdown during hire due to misuse, for example flooding the engine
- Accident caused during the hire - whether by 3rd party or the driver
- Any consequential losses or costs as a result of the non-availability of the car before or during hire
*The replacement car will be the best and most suitable car available for your original dates from our fleet.
When you buy products via this website you are contracting with Great Escape Cars Ltd. These terms and conditions comprise your agreement with Great Escape Cars Ltd. Please ensure you read these terms carefully as failure to read them is not a defence in law.
Updated 18th July 2018.
1. YOUR CONTRACT WITH GREAT ESCAPE CARS LTD
When you book with Great Escape Cars Ltd you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand or do not agree with, please contact us by email or phone. You have 14 days from the date of your booking to cancel your booking*. Thereafter these terms are binding.
*Under the Consumer Contracts Regulations (June 2014) if you are booking an event such as a road trip for a set date you do not have the right to cancel.
It is in the nature of classic cars that they are not as reliable as modern cars and parts supply is more restricted and slower. This can, in a small number of cases, result in a breakdown on hire or non-availability due to breakdown.
Great Escape Cars Ltd runs its own workshop to minimise this risk, but it remains an unavoidable risk. When you enter into a contract with Great Escape Cars Ltd you accept this risk and the consequential impact it may cause. Therefore we ask that, as with balloon flights and similar experiences, you treat your hire dates and experience as being at risk of change.
Where we are aware of a problem with your hire we will notify you immediately. You will be offered an alternative car or dates.
2. RENTAL PERIOD
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days.
If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.
Our normal hire period begins at 5pm and finishes at 5pm unless you have purchased a wedding package or have made a prior agreement with us contrary to those times. If you arrive late or return the car late up to one hour over the agreed rental time you will incur a £25 fee. Over an hour late returning the car to us will constitute another hire period and we will charge accordingly.
3. VEHICLE CONDITION
We will inspect the car with you before hire and note any damage or defects. You are responsible for checking the car thoroughly and ensuring the paperwork records any damage correctly. You are welcome to take photographs of any defects if you wish.
You can expect the car we provide to be in good condition for its type, being presentable and well maintained by our own workshop. Our priority is to provide you with a reliable, safe car. However, these are old cars and some deterioration to the bodywork and interior is unavoidable. Please be realistic. Similarly, certain non-essential items such as the radio or map reading lights may not function effectively. If you are unsure of the condition of the car you are hiring, please ask us for its latest maintenance history.
If you are unhappy with the condition or any aspect of the car, you must tell us before you drive the car or within 30 minutes of collection, returning it immediately. After this period we consider the car to be acceptable to you.
You have the right to reject the car if it falls outside the reasonable expectations of a vehicle of its age. You should bear in mind the advice we provide on our website and in our support leaflets and films when assessing the condition of the car. We will treat any request to reject the car objectively and in line with our Complaints Procedure.
If the vehicle develops a fault or issue during hire - however large or small - you must notify us immediately. We will provide advice and assistance or arrange recovery of the car. You will be responsible for any damage caused to the car if you continue to drive it with a known fault.
We will inspect the car on its return and note any variance in the condition.
3. YOUR RESPONSIBILITIES
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security devices fitted to it or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
b. You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges, low branches, speed humps or kerbs or use of incorrect fuel
c. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
d. You must not let anyone, including you or any other drivers, work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
e. You must let us know as soon as you become aware of a fault on the vehicle. If you continue to drive the vehicle after it develops a fault then you may be liable for the cost of the consequential damage
f. You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff. You must not under any circumstances return the car without handing it over to a member of staff and/or leave the car unsecured, with the keys left on or in the car or take the keys with you. We reserve the right to levy a fine of £100 in these circumstances.
g. You will have to pay for reasonable costs of repair if:
i. Damage occurs to the interior of the car as this is not covered by
the rental insurance; or
ii. You have damaged the outside of the vehicle not covered by
insurance, e.g. an alloy wheel rim.
h. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
i. You must abide by any specific instructions relating to each car as explained during the familiarisation process
j. If you damage our vehicle through driving that we consider reckless, dangerous or inappropriate you will be liable for the full cost of repair irrespective of the insurance excess in place. We reserve the right to levy a charge for lost income in these circumstances
k. You must bring your driving licence with you when you collect the car, if you fail to do this we will have to carry out a DVLA check and you will be charged £25
All our vehicles are fitted with tracking devices and each car has speed limits set by us that must be adhered to.
As some of our cars are 50 years old this is to help protect you from breakdowns that happen if you attempt to drive them like a modern car.
If you go over the maximum speed limit we have set for the car you have hired you will incur a £50 fine for each time the speed limit is broken.
A list of cars and their speed limits can be found here
Our breakdown service provides cover for reasonable use of our cars.
You are covered for free breakdown and recovery within a 125 miles radius of our base which you can check here.
If you are outside of that distance you will have to pay the RAC excess charge of £25 or arrange breakdown cover yourself.
In the event of a breakdown you must ensure the car is returned to us using our breakdown service, unless this is not possible or practical by mutual agreement. If the car is not returned we reserve the right to recover our costs for transport and loss of income.
RETURNING THE VEHICLE ON TIME
Our standard pick up and drop off time is 5pm and this must be adhered to. If you are late picking up the car you must still return it at 5pm the following day.
You are insured until 5pm (although there is a 15 minute period of grace to cater for heavy traffic) if you are later than that you will be charged £50 per hour or part of.
If we have agreed a pick up and drop off time other than 5pm you still need to return the car at the agreed time otherwise you will be liable for the additional insurance.
If you wish to collect or return the car outside our normal working hours (Monday to Friday 9am to 5.30pm) there will be a charge of £25 per activity.
If the agreement is that you are leaving the car at a hotel or other venue for us to collect at another date you must not attempt to use the car after the agreed time as we will immobilise it. If there is a reason why the car is still in use you must inform us immediately.
When you collect a car from us or we deliver it to a location for you we will ask for your credit card details. Even if you have taken the Collision Damage Waiver option we still need your credit card details as security against the car while it is in your possession.
We may also take your photograph as an additional security measure and keep your photograph on our records for a duration of three months.
Great Escape Cars is not a wedding car hire company, but we are happy for you to use our cars for your wedding. We only provide cars on a self drive basis. Whatever the purpose of the hire we will always do whatever we can to ensure the hire runs smoothly and easily. However, it is a condition of hire that old vehicles are less reliable than modern cars and both parties accept this risk when entering into the hire contract.
If you are hiring for a wedding you must make that known to us on booking or within 14 days. For wedding hires you must take out our Breakdown Refund Option at the time of booking or within 14 days. Failure to do so may result in your booking being cancelled.
5. OUR RESPONSIBILITIES
We will despatch your confirmation by email on the same day if booked before 12pm. Within 24 hrs if bought after 12pm. We always aim to despatch as quickly as possible.
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. We will not hire a vehicle with known safety or reliability faults and therefore this may result in cancellation. Given the nature of the vehicle and its age, it is a condition of hire that you accept that it inevitably will have some defects. Such defects are acceptable under our agreement provided they do not compromise safety and reliability.
It is in the nature of classic cars that they are less reliable than modern cars. If your car is not available for your hire dates we will offer you new dates or the option to return within 12 months. If you are concerned about this you can minimise this risk by purchasing our Breakdown Refund Option when you make your hire or experience purchase.
We are responsible if someone is injured or dies as a result of our negligence, act or failure to act.
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of the contract.
7. CONDITIONS FOR USING THE VEHICLE
The vehicle must only be driven by you and any other named driver, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence and meet the following criteria:
• be aged between 25 and 75 on the final day of hire
• has not been convicted of a motoring offence or had their licence suspended or had their licence endorsed with more than 6 fixed penalty points within the last five years
• has not been refused motor insurance
• does not have a mental or physical defect or infirmity that affects their ability to drive an unadapted vehicle (if in doubt, please contact us)
If the number of points on your licence changes between booking the car and the hire day you must notify us immediately.
The hirer will not:
• use the vehicle for hire or reward;
• use the vehicle for any illegal purposes;
• use the vehicle for racing, pacemaking, reliability testing and speed or teaching someone to drive;
• use the vehicle while under the influence of alcohol or drugs;
• drive the vehicle outside England, Scotland, Wales, unless we have given you written permission;
• load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely;
• if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
You or any other authorised driver must not use the vehicle for towing.
We work out our charges using our current published price list. In the event of vehicle damage you immediately forfeit your insurance deposit. In the event that the damage is less than the value of the deposit we will refund the difference once the vehicle is repaired.
You will pay the following charges:
a. The rental and any other charge we work out according to this agreement;
b. Any charge for loss or damage resulting from you not keeping to condition 3. We operate a zero tolerance policy towards damage and loss
c. A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. The charge will be based on the rates printed on this rental agreement or at the place where you rented the vehicle from.
d. All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do no, or we are required to settle the charge to avoid escalation, we will charge an administration fee of £50 per offence. We operate a zero tolerance policy for fines and will escalate to Court action if required.
e. The reasonable cost of repairing any extra damage which was not noted on our Condition Form at the start of the agreement, whether you were at fault or not (depending on 4). And the reasonable cost of replacing this vehicle if it is stolen, depending on any insurance you have (as set out in 9), if any when we demand this payment.
f. The full cost of any mechanical damage to the vehicle arising from misuse or failure to stop in the event of a fault developing. This cost to be applied only following independent assessment of the vehicle
g. Any costs or charges arising from the use of incorrect fuel
h. The cost of replacing locks, ignition sets and immobiliser systems including labour, resulting from losing the keys. In addition you will pay the cost of any lost hires directly resulting from the loss.
i. Any charges arising from Customs and Excise seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
j. Any published rates for delivering and collecting the vehicle.
k. Interest which we will add every day to an amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
l. Valued added tax and all other taxes on any of the charges listed above, as appropriate.
m. If the vehicle is collected or returned outside our normal hire times or opening hours an Out of Hours charge of £25 may apply. Our opening times are 9am to 5pm Monday to Friday and by arrangement at weekends.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
Our vehicles are supplied with fully comprehensive insurance and full UK breakdown cover. There is an insurance excess on all our cars but we also offer a collision damage waiver that nullifies the excess.
The insurance excess varies by vehicle and is notified to you on booking and in all confirmation paperwork. Your excess payment is at risk if you damage the bodywork or mechanicals of the vehicle. In the event of bodywork damage to our vehicle or a third party, we will automatically retain the full insurance excess. If the repair cost for bodywork is less than the excess you will be refunded the difference after repair.
In the event of mechanical damage caused by improper use or misfuelling you will be liable for the full cost of repair, even where this exceeds the insurance excess. Improper use is defined as driving the vehicle without due care or sympathy or failing to operate the car in line with our advice and guidance. This does not include mechanical breakdown and repair due to component failure caused by general wear and tear. In the event of dispute the nature and cause of the damage will be assessed by an independent arbitrator.
The collision damage waiver is only valid if the car is driven in compliance with the Highway Code.For full details of our collision damage waiver see section 20.
11. CHOICE OF CAR
We maintain our cars to a high standard, which means we have industry leading levels of reliability. We will not hire a vehicle to you with a known safety or reliability issue. However, it is the nature of classic cars that they are less reliable and require more maintenance than other forms of hire vehicle. Similarly, parts supply for such vehicles is not the same as it is for modern vehicles. It is therefore a condition of this agreement that you accept the increased risk of non-availability or breakdown before or on hire as an inherent element of hiring one of our vehicles or attending one of our road trips.
In the event that we cannot provide the vehicle you have booked for your chosen hire dates our responsibilities are as set out in section 5.
We are not responsible for any consequential loss in any circumstances arising from breakdown or non-availability.
12. DRIVING EXPERIENCES - ROAD TRIPS, TASTERS ETC
For all road trips, tasters and other driving experiences the same principle applies as at Section 11. We endeavour to provide the cars we have advertised, but they may be subject to substitution at short notice. Where this is necessary we will notify you in advance and give you the option to rearrange.
From time to time customer cancellations mean that we cannot run a road trip due to low numbers. Where this happens we will notify you as soon as possible and offer you the chance to rearrange or use one of our cars for the existing dates and return for another event.
These risks and issues are a condition of your booking. We do not refund in these circumstances.
Once you have chosen the road trip you wish to come on you cannot change the date. If exceptional personal circumstances apply we are always happy to be as flexible as possible.
We offer a Breakdown Refund Option in the event that some of the cars on your road trip are unavailable due to breakdown. It can be purchased at the same time as your experience. For more details click here.
12. GIFT VOUCHERS
Gift vouchers are valid for 12 months from the date on the voucher – where appropriate. All vouchers are despatched same day if bought before 12pm, next day if bought after 12pm. For an administration fee of £25 vouchers may be transferred to an alternative driver – subject to meeting these terms and conditions – but no refund is available on unused vouchers once the 14 day cooling off period has expired. In certain circumstances vouchers may be extended for a further 3 months subject to an administration fee of £25. We reserve the right to cancel the hire agreement if the driver does not meet our insurance requirements at any time or if the information supplied is incorrect or cannot be verified.
13. VEHICLE CONTENTS
The vehicle will be supplied with various contents including information pack, maps, guide books, spares, tools and other materials. These remain the property of the hirer and must be returned at the end of the hire period. Failure to do so will result in a charge for replacements.
14. NO SMOKING AND PETS
Please do not smoke or allow pets into our vehicles. Failure to comply will result in hire being cancelled and a charge of £25 being levied.
15. WHAT TO DO IF YOU HAVE AN ACCIDENT
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
• ensure the safety of all occupants of the vehicle;
• make the vehicle secure;
• tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
• call our office straight away. You must then fill in our accident report form and send it to us immediately.
16. DATA PROTECTION
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Agency (DVLA), debt collectors and any other relevant organisations.
17. CANCELLATION AND REFUND POLICY
In accordance and compliance with current consumer law (Consumer Contracts Regulations June 2014) Great Escape Cars has the following policy in respect of cancellations and refunds.
CANCELLING YOUR BOOKING
Once you have booked a classic car or a voucher with Great Escape Cars there is a 14 day cooling off period where you can cancel the booking and receive a full refund minus a £50 administration charge. Refunds are generally processed within 14 days from supply of card details for the original purchase.
After the 14 day cooling off period Great Escape Cars Ltd regrets that we do not refund on cancellations. Classic cars are by their nature old and inevitably on occasion they break down or are involved in collisions and this is fact is a condition of hire. In those circumstances we will either:
• issue you with a voucher valid for 12 months for the same value that can be redeemed against a car or Great Escape experience
• postpone your booking until the car is available again
We offer a Breakdown Refund Option at the time of your purchase, which provides additional cover in the event of a breakdown affecting your hire dates.
Great Escape Cars Ltd is not responsible for hotel bookings, travel expenditure or any other expenses incurred. If your car is for a wedding or other special occasion please consider the consequences if the car were to become unavailable due to breakdown, repairs or accident. Please refer to section 4 for more details.
We have a fully equipped workshop and skilled mechanics that maintain our fleet and we work tirelessly to ensure our cars are maintained to a high standard.
All the staff at Great Escape Cars Ltd are car enthusiasts and we are always disappointed if we cannot fulfill a booking to the customers specification but breakdowns do happen and we feel it is only fair that you understand the risks.
CHANGING YOUR BOOKING
Once you have booked a date the car is held for you and cannot be sold to anyone else, you can change the date of your booking, subject to availability within the first 14 days from the date of your booking. If you decide to change your date after the initial 14 day period you can do so, again subject to availability, but you will incur an admin fee of £50.
Once you are within 2 days of your hire period with us your booking cannot be changed.
18. GOVERNING LAW
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
19. CUSTOMER COMPLAINTS/FEEDBACK
We welcome your feedback on all of our hire or rally days. As calls are not always recorded, all feedback will need to be submitted in writing via letter or email so we have a copy of all correspondence within 48 hours of the end of the hire period.
You must send your complaint either by email to firstname.lastname@example.org or in writing to:
Great Escape Cars Ltd
26 Dunlop Road
Hunt End Industrial Estate
If you have a problem or complaint on the day, you must bring it to the attention of the staff at the Great Escape Cars site as soon as possible so that they have a chance to put matters right (please make a note of the member of staff you dealt with). In general, we consider it unreasonable if you take no action during an event and complain at a later date.
Great Escape Cars Ltd will endeavour to respond to any complaint within 48 hours of receiving it. We operate a two stage response:
1. We will respond to each point raised to which we welcome a response should you wish.
2. We will then provide a final response should we consider it necessary.
Please ensure before any complaint is made that you have read and understand fully our terms and conditions.
Your statutory rights are not affected.
20. COLLISION DAMAGE WAIVER
By purchasing our Collision Damage Waiver you agree to the following:
What you are covered for:
1. Collision with another vehicle irrespective of liability
2. Theft of the vehicle, provided you still have the keys
3. Windscreen damage
You are not covered for the following:
1. Damage to the tyres or wheels where the car has hit a kerb or other high obstacle
2. Damage to the interior fittings and upholstery where the damage is deemed not to be of wear and tear
3. Collision with a static object such as wall or lamp post
4. Accidents that are as a result of reckless driving or driving not in conjunction with the Highway Code
5. Failure to follow the accident procedure set out at the start of your hire
6. Damage to a convertible roof where the operating procedure has not been followed
7. Theft of personal items from the vehicle
Damage for any items listed above will be paid for by the hirer.
21. BREAKDOWN REFUND OPTION
You can cover yourself against the risk of breakdown affecting your hire dates using this policy. Click here for full details.
22. ROAD TRIPS
When you’re hiring an expensive classic car the insurance excesses involved can sometimes be a bit off-putting. It’s probably the biggest concern for our customers.
Until now there hasn’t been much we can do about it. Our insurers set high excesses of £1000 per car and we had no option but to pass them on.
Due to the size of our fleet we’ve been able to create a unique insurance policy for Great Escape Cars. Our Collision Damage Waiver (CDW) policy lets you reduce the insurance excess on your Great Escape Cars hire car to £0 for a single one-off payment of £30.
The CDW policy covers you for incidents and damage where we cannot claim against a 3rd party. This may not just be where you are at fault - if the car is damaged whilst parked you could be liable if someone dings a door. It provides cover for any collision with another vehicle irrespective of lilability. It also covers theft - provided you have the keys - and windscreen damage.
The only exclusions are damage caused by neglect or misuse - for example, damage to tyres and wheels caused by kerbing or other obstacles, damage to the interior beyond normal wear and tear, collision with static objects and failing to follow our advice for operating the vehicle. Theft of personal items are also not covered.
You can arrange the CDW when you collect the car or by calling 01527 893733.